Refund policy

Return Policy

We want you to love your purchase. If something isn't right, we're here to help.

Return Window You have 15 days from the date of delivery to request a return.

Eligibility To be eligible for a return, your item must be:

• Unused and unwashed
• In its original condition with tags attached
• Free from damage caused after delivery

What We Accept Returns For

• Wrong item received
• Item arrived damaged or defective
• Item significantly different from what was described

Non-Returnable Items

• Change of mind purchases — all sales are final unless the item is faulty or incorrect
• Items showing signs of use or wash
• Sale or clearance items
• Custom or personalised orders

Shipping Costs

• If the return is due to our error (wrong or damaged item) — we cover return shipping
• All other returns — shipping costs are the responsibility of the customer

We recommend using a trackable shipping method as we cannot be held responsible for items lost in transit.

Refunds Once your return is received and inspected, we'll notify you of approval. Approved refunds will be processed to your original payment method within 5–7 business days.

How to Start a Return Contact us at hello@toteoftheday.com.au with your order number and reason for return, and we'll guide you through the next steps.